ARTI-TZ is now a Barefoot Power certified service centre with four certified service technicians equipped to service all Barefoot products in house.
Barefoot Power conducted a three day intensive importer and technician certification training at the from February 28th to March 3rd.
Eliza Hogan, Barefoot Power East and South Africa, opens the training with Jacqueline Micheal, ARTI-TZ Project Officer for Lighting Rural Tanzania
ARTI-TZ hosted the training and helped with planning and facilitation. The training brought importers of Barefoot products together to coordinate activities within Tanzania. representatives from ARTI-TZ, Solar Aid, Umeme Jua, Watu na Nuru, Kiwia & Laustsen, L’s Solutions and SEECO/TaTEDO.
The training focused on three primary capacities: product familiarization, technician & service centre certification and marketing strategies.
Product familiarization was completed on Day 1. All the participants were introduced to the technologies, explained the functionality and capacity of the systems and encouraged to set up the systems in order to understand the systems. Emphasis was put on what the system could do and what the system could not do as well as the importance of informing customers on how to properly use the system and maintain the warranty agreement.
Barefoot Power trainers, Sakwa Richard (Uganda) and Paul Maina (Kenya) training Tanzanian technicians
The second day of the training was divided into two core components. The first being intensive technical training on all barefoot products. Each organization had technicians trained on trouble shooting, identification of technical faults, repairs and service centre management.
Organization heads discussed marketing strategies and core competencies required to ensure maximum customer service throughout the country.
Guest speakers from the micro-finance and trade finance community spoke during the three day meeting as well.
Hugh Whalen, CEO and Co-founder of Energy in Common (www.eneryincommon.com), spoke on micro-finance loans via internet where profiles of loan seekers requesting loans ranging from 1$ to 1500$ are posted on the Energy in Common website. Investors from around the world can then view these profiles and decide to invest either fully or partially. When 100% of the investment is raised the loan is granted.
Felista Coutinho of Tujijenge Tanzania speaking on Microfinance
Felistas Coutinho from Tujijenge Tanzania (www.tujijengeafrika.org) also spoke on micro finance opportunities in Tanzania. Emphasis was put on properly supporting the MFI process through product availability and strong after sales service.
The final day of training allowed importers to discuss areas of collaboration to ensure Barefoot products are available and serviced throughout Tanzania. Currently service centres are expected to be opened in Dar es Salaam, Arusha, Singida and Dodoma.
For more information on Barefoot products, visit our “Products” page.